--- title: Off the Tracks | The Sales Blog description: "A quick follow up to this morning’s post about dealing with client problems in execution and delivery. I received this question: “What about email instead of a call or visit?” How About Email? NO! Let me rephrase that so that I can be absolutely, unequivocally clear: No! No! No! No! No! Email is not even […]" image: https://www.thesalesblog.com/hubfs/The%20Sales%20Blog-2.jpg --- ### [Now booking SKO meetings for 2026/27! 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I received this question: “What about email instead of a call or visit?” #### How About Email? NO! Let me rephrase that so that I can be absolutely, unequivocally clear: No! No! No! No! No! Email is not even in the realm of possibility. Don’t even think about it. Words on a screen don’t produce anything close to the same outcome as a telephone call and your personal presence. It isn’t even close. Email, under these circumstances, reeks of cowardice, disengagement, and detachment. After you make the call, after you make the visit, after you work on the issues, and after you over-communicate, email is the proper tool for following up. Use it to capture the issues, the steps that were taken to resolve them, and to codify lessons learned. Use email to make note of the changes that you have made, to over-communicate, and to keep a record of your accomplishments. ###### Tags: [Sales](https://www.thesalesblog.com/blog/tag/sales) [2010](https://www.thesalesblog.com/blog/tag/2010) Post by [Anthony Iannarino](https://www.thesalesblog.com/blog/author/anthony-iannarino) on April 6, 2010 Written and edited by human brains and human hands. ![Anthony Iannarino](https://www.thesalesblog.com/hubfs/ai-blog-profile-crop.jpg) Anthony Iannarino is an American writer. He has published daily at [thesalesblog.com](https://www.thesalesblog.com) for more than 14 years, amassing over 5,300 articles and making this platform a destination for salespeople and sales leaders. Anthony is also the author of four best-selling books documenting modern sales methodologies and a fifth book for sales leaders seeking revenue growth. His latest book for an even wider audience is titled, The Negativity Fast: Proven Techniques to Increase Positivity, Reduce Fear, and Boost Success. Anthony speaks to sales organizations worldwide, delivering cutting-edge sales strategies and tactics that work in this ever-evolving B2B landscape. He also provides workshops and seminars. Connect with Anthony on LinkedIn, X or Youtube. 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What we’re doing right now **is working**, even in this challenging economy. **Would you like some help?** [![Solve for Sales](https://no-cache.hubspot.com/cta/default/2922376/d3a4938b-2008-4a27-8b44-7b2223f6d035.png)](https://cta-redirect.hubspot.com/cta/redirect/2922376/d3a4938b-2008-4a27-8b44-7b2223f6d035) ### Join my Weekly Newsletter for Sales Tips Join 100,000+ sales professionals in my weekly newsletter and get my *Guide to Becoming a Sales Hustler* eBook for FREE! --- ```json { "@context" : "http://schema.org/", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Anthony Iannarino" }, "dateModified" : "2022-06-16T3:07:47 PM", "datePublished" : "2010-04-06 20:00:05", "description" : "A quick follow up to this morning’s post about dealing with client problems in execution and delivery. I received this question: “What about email instead of a call or visit?” How About Email? NO! Let me rephrase that so that I can be absolutely, unequivocally clear: No! No! No! No! 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